With the rise of the digital age, customer preferences and expectations when working with businesses have changed. As a small business owner or home service professional you may have already noticed that customers have come to expect faster and more transparent communications from the businesses they choose to work with.
A business that is slow in responding to customers is likely losing out on potential business and is negatively affecting their customer satisfaction ratings without even realizing it. According to Forbes magazine, 80 percent of all callers sent to voicemail do not bother to leave a message simply because they don't think they will get a response. Customers have a wide range of small businesses to choose from online so are less likely to wait for a response and more likely to move onto one of your competitors.
So how can you capture back more business and streamline your customer communications?
At ProPhone we understand how important communication is to winning more business and to becoming a top service provider in your area. That's why we've built ProPhone to help simplify your communications and close more deals.
What can the ProPhone App do for my business?
1. Manage your business line on your personal phone
For many pros having a separate business phone line means carrying around a second phone. As you can imagine, having two phones makes it difficult to keep track of customers, share files and information across devices, and can be costly. Through the ProPhone app you'll be able to manage your business inquiries all on your personal phone without having to carry an extra device around.
The ProPhone app comes with the option to get a new dedicated business line or to port an existing business number. If you choose to get a new business number, you will be able to customize your new number and import your existing contacts from your current phone.
Once your business line is set up, you'll be able to manage all your communications and contacts through the ProPhone app. Your incoming calls from your business line will show "ProPhone" under the number so you can easily tell a business call from a personal one!
2. Automatically reply to missed calls and texts
ProPhone allows you to set up your own custom auto reply messages for when you miss a customers call or message. Using automated text replies are a more effective way to communicate than relying on just voicemails. They provide customers with an immediate response, encouraging them to wait and hear back from you. In addition, 64% of customers prefer it when businesses communicate by text. They believe texting is more efficient, less stressful, and less time consuming.
So as a home service professional or small business, you should integrate texting into your business communications. Sharing a well thought out text or automated message can help you convert more potential leads and improve the overall experience for your customers!
3. Connect your business line with multiple users
Have you ever wished your partners, teammates, or assistants could all have access to the same business phone? Well now you can do just that. With the ProPhone app, you will be able to connect multiple phones to the same business phone.
Each team member will be able to receive and respond to any incoming calls, texts, or voicemails. With multiple members, you can improve your response times and provide better service to both new and existing customers.
4. Filter out spam and robocalls
We all know how disruptive spam calls can be to your work. The ProPhone App helps block out known spammers and robocalls by screening all incoming calls to a massive database of numbers associated with spamming and robocalls. For more ways to reduce spam, you can check out a few other ways to stop unwanted spam calls.
5. Stay Organized
Prophone allows you to keep track of all your contacts and information in one place. You can create notes and reminders for each contact to ensure you stay on top of all your communications.
How do I get started?
Getting started is easy! To get your 7-day free trial just follow the steps below:
- Go to https://www.prophone.com/
- Click on the "Download" button
- Download the app from the link shared with you
- Once downloaded, click on "Start your free trial" and you're all set!
If you have any questions, please reach out to the ProPhone team at 857-856-6777 or check out our Help Center.